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Confidential services 


Privacy Notice
The Practice aims to meet the requirements of the Data Protection Act 2018, the General Data Protection Regulation (GDPR), the guidelines on the Information Commissioner's website as well as our professional guidelines and requirements.  This Privacy Notice is available by contacting the surgery.

You will be asked to provide personal information when joining the Practice. The purpose of us processing this data is to provide optimum health care to you.
The categories of data we process are:
-Personal data for the purposes of staff and self-employed team member management.
-Special category data including health records for the purposes of the delivery of health care.
-Special category date including health records and details of criminal record checks for managing employees and contracted team members.

We never pass your personal details to a third party unless we have a contract for them to process data on our behalf and will otherwise keep it confidential.  If we intend to refer a patient to another practitioner or to secondary care such as a hospital we will gain the individual's permission before the referral is made and the personal data is shared.
The retention period for special data in patient records is a minimum of 10 years and may be longer for complex records in order to meet our legal requirements.  
You have the following personal data right:
- The right to be informed
- The right of access
- The right to rectification
- The right to erasure (clinical records must be retained for a certain time period)
- The right to restrict processing
- The right to data portability
- The right to object

If you are a patient of the practice you have the right to withdraw consent for important notifications, newsletters, surveys or marketing.  You can inform us to correct errors in your personal details or withdraw consent from communication methods such as telephone, email or text. You have the right to obtain a free copy of your patient records within one month.

If you are not a patient of the practice you have the right to withdraw consent for processing personal data, to have a free copy of it within one month, to correct errors in it or to ask us to delete it.  You can also withdraw consent from communication methods such as telephone, email or text.
If you have a suggestion or complaint about your data processing please contact the surgery on slipshoestdental@btconnect.com, or call 01737 221750 or by writing to us at 6 Slipshoe Street, Reigate, Surrey, RH2 9HU.  We take complaints very seriously.








Privacy Notice for Children
 The Practice keeps records of your name, address, date of birth and details of any health problems as well as details of your dental treatment and details about your family.  We keep this information so that we can provide you with the best dental care.  Your personal information is kept very confidentially and securely.   We only use your personal information so we can give you the best dental care and for sending reminders to you.

We only pass your personal information to another dentist, doctor or hospital if you have a problem that needs their special skills and you need to go and see them.  We will not give your information to anyone else unless the law allows us to or we have to provide it for legal reasons.

If you leave the practice, we will stop using your information but will keep it confidentially and securely until you are 25 years old, when we will review if and when we can delete it.  You can always ask for a copy of the information we hold for you, we can transfer it to another dentist or doctor at your request and you can ask us to stop using your personal information to send letters or contact you in other ways if you are no longer a patient at the practice.

When you reach 18 years of age the Privacy Notice about how we process your personal information will change to the adult version.  This can be found on this website.
If you would like a copy of the information we hold about you or if you have any other queries about it such as to change an error in your information or to provide a copy of your information to somebody else please contact
the practice on 01737 221750 or email: slipshoestdental@btconnect.com.


Patient Complaints Procedure

If you do not feel you can raise a complaint about your
 NHS service directly with us, you can address your    complaint directly  to NHS England at  england.contactus@nhs.net with 'For the attention of the  complaints team' in the subject line.  
 Mrs Linda West is the Complaint  Manager and will be  your personal contact to assist you  with any complaints.  If your verbal complaint is not  resolved to  your satisfaction within 24 hours or if you  complain  in writing, the Complaints Manager will acknowledge it in
  writing within three working days and will aim to provide
  a full response in writing  as soon as practical.
  Contacts
  For private dental treatment you can contact the GDC 
  private dental complaints service within 12 months of
  treatment or within 12 months of becoming aware of the
  issue by calling 020 8253 0800 or visiting
   www.dentalcomplaints.org.uk.
   If you are still unhappy about your NHS complaint, you
   can contact
  • The Care Quality Commission (CQC) who regulates private and NHS dental care services in England by calling 03000 616161.  They can take action against a service provider that is not meeting their standards
   The General Dental Council is responsible for regulating
   all dental professionals  You can complain using their
   online form at www.gdc-uk.org  contact them on           information@gdc-org.uk or by calling 020 7167 6000.



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